Campaigns
Escalations and the call queue
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When a reply contains a complaint, frustration, or a situation that needs judgment, the AI pauses the sequence immediately and flags the conversation for you — no automated reply is sent. You respond as the owner, and the sequence stays paused until you resolve it.
The call queue
Some leads deserve a human voice: high-value estimates that opened every email but never replied, or sequences that finished without a response. These surface on your dashboard as a short daily call list with the reason and the number — you click to dial. SignalBack is not designed to place automated calls. The FCC has stated that calls using AI-generated voices fall under the TCPA's artificial-voice restrictions, which generally require prior express written consent for marketing calls, so the intended design keeps outbound calling human and manually initiated. Consent requirements vary and change; review your own calling practices with qualified counsel.
Sources and further reading
- TCPA treatment of AI-generated voices — Federal Communications Commission
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